Our CHALLENGE: SEAT

SEAT, S.A. is a Spanish automobile company founded by the extinct National Institute of Industry on May 9, 1950. The acronym S.E.A. T comes from the acronym of “Spanish Society of automobiles of tourism”, denomination with which it was originally baptized. In 1986 the German group Volkswagenadquiere a majority shareholding of the company, and today it is a subsidiary that belongs to this together with Audi, Bentley, Bugatti, Ducati, Italdesign Giugiaro, Lamborghini, MAN, Porsche, Scania and Škoda. In turn, within the group, the seat society has developed as a group of subsidiary companies (Grupo Seat) that give a service to the brand itself, such as FISEAT (the financial company), the firm, safety-seat, Servi-seat and seat Sport, being seat S.A. The parent company.

Our challenges:

Focus: Virtual Assistant to resolve technical queries to Standarizar and expedite the answers for the mechanical workshops

Description: a solution is searched by way of virtual assistant that Nutra all the information of the history of queries and answers between the workshop and the Front Office (Dept. Technician of Seat who advises in the process of resolution of consultations to the approved workshops), with the objective of that the workshops gain in autonomy and capacity of response (effectiveness, standarization of recurring answers and time), avoiding having to direct All queries to the Front office. At the same time this assistant should be able to continue to feed this database of incidents and providing of response intelligence.

A relevant functionality of the wizard would be that if you do not find the answer in the historical query repository, directly refer the query to the DISS (Consortium system of the Volkswagen group) so that it is directly forwarded to the Front office, and Avoid duplication of work on the part of the back office.

Requirements: Some workshop does not have computer equipment, so you would be thinking of an APP to facilitate access by all users.

Early Beginnings:

On June 7, 1949 the government issued a decree entrusting the National Institute of Industry (INI) to create the company. SEAT (Spanish Society of Automobiles of Tourism) was founded in 1950 by the INI with the aim of motorizing the Spain of the post-war by means of the manufacture of the Italian cars Fiat under licence. For its constitution was created a company with a capital of 600 million pesetas, of which the INI had 51% of the shares, the Spanish banking a 42% and Fiat, the leading manufacturer of automobiles of Italy (which acted as a technological partner) the remaining 7%.

It began with its industrial activity in the plant of the zona Franca of Barcelona. The production begins in May 1953 with the SEAT 1400, direct derivative of the Fiat 1400 of 1950. The popular SEAT 600 did not arrive until June 1957 with a price of 65 000 pesetas, which would go down in later years.

Innovation – Ideas to make a difference:

For SEAT, believing in innovation means having a workforce of 1,000 workers in our technical center, the nerve center from which we conceptualize, design and develop our cars, to ensure that we always meet the Needs of our customers.

Ecological, economic:

When we talk about taking care of the environment, it is not just that our cars are increasingly sustainable, but also that they are manufactured. The keys are our solar power plant, which provides us with almost 50% of the production energy, and TGI hybrid engines, for vehicles that combine Natural gas and gasoline. They offer an eco-friendly alternative: more economical, because they consume less, and more ecological, because they respect the environment.